Following the in-person “Onward to Your Career!” course, participants receive training in one of the program’s career tracks. Some career tracks contain an instructor-led component and others are self-guided.
The instructor-led portion is a “Foundations” level course that provides an overview of the careers available in that industry, the core skills required for those careers, and other critical background information about what students can expect in a customer service or IT career. Each Foundations course contains four modules delivered on or near the installation over a two-day period.
- Customer Service Excellence
- Call Center Fundamentals
- Hotel Management
- Foundations of Management